Invoices
Why an invoice balance may look wrong
Find common reasons why invoice paid amount or balance due does not look correct.
Invoice balances depend on the invoice total and recorded payments.
Common causes
- Payment was not recorded.
- Payment amount was entered wrongly.
- Payment was recorded against the wrong invoice.
- A payment was deleted.
- Invoice items or totals were changed.
What to check
- Open the invoice.
- Review invoice total.
- Review payment history.
- Check amount paid and balance due.
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