Privacy Policy

1. Who we are

Bizwazi is provided by FLUENT PATH LTD, a company registered in England and Wales under company number 15878992.

For the personal data we collect and decide how to use, FLUENT PATH LTD is the data controller.

2. Scope of this policy

This policy applies when you visit the Bizwazi website, create an account, sign in, use the app, contact us, or otherwise provide personal data to us.

Bizwazi is intended for business record-keeping. Some information you enter may relate to your customers, suppliers, workers, or other business contacts. You are responsible for making sure you have a lawful basis to enter and use that information in Bizwazi.

3. What we collect

Account data

Name
Email address
Password, stored as a hashed value
Account status, verification status, security settings, and login records

Business data you enter

Sales, expenses, bills, invoices, invoice payments, and daily balance entries
Business names, customer names, supplier names, notes, categories, quantities, prices, dates, and descriptions
Inventory and stock records
Uploaded files, documents, receipts, images, or PDFs where upload features are used
Reports generated from the information you enter

Technical, security, usage, and local storage data

IP address, timestamps, browser type, device information, approximate location from technical data, and server logs
Authentication cookies, session cookies, CSRF tokens, security logs, error logs, and diagnostic information
Basic usage information, such as pages visited, features used, and actions needed to operate and improve the Service
Browser or device storage data used for essential app functions, including temporary offline sales and expense records where offline mode is used

Contact data

Information you send through the contact form or by email
Support messages, requests, and related correspondence

4. How we use data

To create, verify, secure, and manage user accounts
To provide Bizwazi features, including business records, reports, invoices, inventory, daily balances, and dashboards
To support offline sales and expense recording when your internet connection is weak or unavailable, and to sync those records when your connection returns
To store, back up, display, and process data entered by users
To send essential service messages, such as email verification, password reset, security, account, and service notices
To detect, prevent, and investigate abuse, fraud, unauthorised access, technical problems, and security incidents
To maintain, debug, test, improve, and measure the reliability and performance of the Service
To comply with legal obligations and respond to lawful requests where required

5. Lawful bases

Depending on the situation and applicable law, we rely on one or more of the following lawful bases:

Contract: to provide Bizwazi to you and manage your account.
Legitimate interests: to secure, maintain, improve, and protect the Service and prevent misuse.
Legal obligation: where we must keep records or respond to lawful requests.
Consent: where consent is required, such as for optional cookies or optional marketing communications if introduced.

6. Kenyan data protection rights

If Kenya’s Data Protection Act, 2019 applies to your personal data, you may have rights including the right to be informed about the use of your personal data, access your personal data, request correction, request deletion where applicable, object to processing, restrict processing, request data portability where applicable, and withdraw consent where processing is based on consent.

You can make a request by contacting us at hello@bizwazi.com.

We do not sell personal data.

We may share personal data with trusted service providers who help us operate Bizwazi, such as hosting providers, cloud storage providers, email delivery providers, security providers, analytics providers, customer support tools, and technical service providers. These providers may only process personal data for the purposes of providing their services to us, unless the law allows or requires otherwise.

We may also disclose data where reasonably necessary to comply with law, enforce our Terms, protect the Service, investigate abuse, or protect the rights, safety, and security of users, FLUENT PATH LTD, or others.

8. International transfers

FLUENT PATH LTD is based in the United Kingdom. Bizwazi infrastructure, support, hosting, email, storage, security, and other service providers may be located in the United Kingdom, Kenya, the European Economic Area, the United States, or other countries.

Where personal data is transferred internationally, we use appropriate safeguards where required, such as contractual protections, vendor security controls, transfer assessments, and other measures required or recognised by applicable law.

9. Retention

We keep personal data for as long as needed to provide Bizwazi, manage your account, maintain security, resolve disputes, comply with legal obligations, and keep appropriate backups.

If you delete your account or request deletion, we will handle the request subject to lawful limits, fraud and security checks, technical backup cycles, legal requirements, and any data we must keep to protect our legal rights or comply with obligations.

10. Security

We use reasonable technical and organisational measures designed to protect personal data, including HTTPS, access controls, password hashing, monitoring, backups, and security checks. No online system is completely secure, so you should use a strong password, keep your login details private, and enable extra security features where available.

If you use offline features, some sales and expense information may be stored temporarily in your browser or on your device. You should keep your device secure, use a screen lock where possible, and avoid using offline mode on shared or public devices.

11. Children

Bizwazi is designed for business users and is not intended for children. You must not create an account if you are not old enough to enter into these Terms or lawfully use the Service in your location.

12. Cookies and similar technologies

Bizwazi uses cookies and similar technologies mainly for authentication, session management, security, and essential service operation. For more information, see our Cookie Policy.

We may also use browser storage, such as local storage or IndexedDB, to support essential app functions including offline sales and expense recording.

13. Offline use and local device storage

If you add a sale or expense while your internet connection is weak or unavailable, Bizwazi may temporarily save that sale or expense in the browser on the device you are using.

For example, if you add an expense offline on your phone, it is saved in that phone’s browser storage. It will not automatically appear on your laptop or another device until that phone goes back online and the record syncs to your Bizwazi account.

When your connection returns, Bizwazi will try to sync the offline sale or expense to your online account. After a successful sync, Bizwazi may remove or reduce the temporary offline copy where technically possible.

Because offline records are stored on the device and browser you are using, you should keep your device secure, use a screen lock where possible, and avoid using offline mode on shared or public devices.

14. Your rights and requests

Depending on your location and applicable law, you may have rights to:

Access personal data we hold about you
Correct inaccurate or incomplete data
Delete personal data, subject to lawful limits
Restrict or object to certain processing
Receive a copy of certain data in a portable format where applicable
Withdraw consent where processing is based on consent

To exercise your rights, contact hello@bizwazi.com. We may need to verify your identity before responding to a request.

15. Complaints

Please contact us first if you have a privacy concern so we can try to resolve it.

If you are in Kenya, you may also have the right to contact the Office of the Data Protection Commissioner. If you are in the United Kingdom, you may have the right to contact the Information Commissioner’s Office.

16. Changes

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. If a change is important, we may also provide notice in the Service or by email where appropriate.

17. Contact

For privacy questions or requests, contact: hello@bizwazi.com or use the contact form.