Invoices

What to do if an invoice payment was recorded wrongly

Updated 7 May 2026 · Featured guide
Correct invoice payment mistakes from the invoice page.

Invoice payments affect customer balance, invoice status and sometimes sales totals.

Check these details

  • Payment amount.
  • Payment date.
  • Payment account: Cash, M-PESA or Bank.
  • Whether the payment was added to sales.
  • Whether it was recorded against the correct invoice.

Best practice

  • Correct the payment from the invoice page so the invoice remains the source of truth.

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