Cash Control & Discrepancies

How to investigate an M-PESA balance difference

Updated 7 May 2026 · Featured guide
Find common causes of M-PESA balance differences in Bizwazi.

M-PESA differences often come from wrong payment account selection, missing transfers, or forgotten M-PESA expenses.

Steps

  1. Check the M-PESA balance shown in Bizwazi.
  2. Compare it with the real M-PESA balance.
  3. Review M-PESA sales for the day.
  4. Review M-PESA expenses for the day.
  5. Review invoice payments received by M-PESA.
  6. Review bill payments paid by M-PESA.
  7. Review transfers from M-PESA to Bank.
  8. Review transfers between Cash and M-PESA.

Common mistakes

  • Recording an M-PESA sale as Cash.
  • Forgetting to record an M-PESA withdrawal.
  • Recording a Bank transfer instead of an M-PESA transfer.
  • Entering the wrong date for an M-PESA transaction.

Was this guide useful?

Bizwazi helps small businesses record sales, expenses, invoices, inventory, bills, transfers and daily balances so the money makes more sense.