Cash Control & Discrepancies

How to check if cash is missing at the end of the day

Updated 7 May 2026 · Featured guide
Check whether physical cash is lower than the expected Cash balance.

Cash may be missing if the counted physical cash is lower than the expected Cash balance.

Steps

  1. Open the dashboard or daily balance area.
  2. Check the expected Cash balance.
  3. Count the physical cash carefully.
  4. Compare counted Cash with expected Cash.
  5. If counted Cash is lower, check sales, expenses and transfers.
  6. Correct any wrong or missing records.
  7. Recount Cash before deciding that money is missing.

Common causes

  • Cash sale not recorded.
  • Cash expense not recorded.
  • Cash removed for banking but no transfer recorded.
  • Cash sale entered as M-PESA or Bank.
  • Wrong opening Cash balance.
  • Wrong closing Cash count.

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