Troubleshooting

Why is my dashboard balance different? Learn why Cash, M-PESA or Bank balances may not match the expected dashboard balance. Featured guide

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Why did my stock not reduce? Check whether the sale or invoice item was properly linked to an inventory item. Featured guide

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Why is my receipt not showing? Fix common reasons why an uploaded receipt may not appear on an expense. Featured guide

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Why is a sale showing on the wrong day? Understand why a sale may appear under a different trading day or report period. Featured guide

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Why is an inventory item not showing in the sale form? Check item status and inventory setup if an item is missing from sale selection. Featured guide

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Why did my profit look wrong? Investigate missing sales, missing expenses, wrong dates or duplicate records. Featured guide

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Why did my M-PESA balance look wrong? Find common causes of M-PESA balance differences. Featured guide

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Why can I not log in? Check email, password, account status and browser issues if login fails. Featured guide

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Why can I not create an account? Fix common registration problems when creating a Bizwazi account. Featured guide

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Why is the page not saving? Check required fields, validation messages, internet connection and file uploads if a page will not save. Featured guide

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Why did my upload fail? Troubleshoot receipt, bill document or image uploads. Featured guide

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Why does Bizwazi say a record cannot be deleted? Understand why some records are protected when linked to other business history. Featured guide

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Why is my invoice still unpaid? Understand why an invoice may still show unpaid or part-paid after receiving money.

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Why can I not delete a supplier? Suppliers may be protected from deletion when they are linked to inventory, bills or other records.

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What to do if an invoice email is not received Check customer email address, spam folder and invoice sending details.

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What to do if a page looks old after an update Refresh the browser or clear cache if a page does not show the latest changes.

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Why do I see a validation message? Validation messages explain what must be corrected before a form can be saved.

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Why is my search not finding anything? Improve search results by using shorter words, names, categories or dates.

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