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How to investigate a balance discrepancy

Updated 7 May 2026 · Featured guide
Use Bizwazi to find why Cash, M-PESA or Bank balance does not match.

A balance discrepancy means the expected balance does not match the balance entered or counted.

Steps

  1. Check which account has the difference: Cash, M-PESA or Bank.
  2. Check sales recorded for that trading day.
  3. Check expenses recorded for that trading day.
  4. Check transfers in and out of the affected account.
  5. Look for duplicate entries.
  6. Look for missing entries.
  7. Correct any wrong amount, account or date.

Common causes

  • A cash sale was recorded as M-PESA.
  • An expense was recorded under the wrong account.
  • A transfer was forgotten.
  • A transaction was entered on the wrong day.

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Bizwazi helps small businesses record sales, expenses, invoices, inventory, bills, transfers and daily balances so the money makes more sense.