How to fix a discrepancy on the Home dashboard

A discrepancy means the real closing balance does not match what Bizwazi expected. The Fix discrepancy section helps you review the trading day and find the cause.

What to check

• Enter and save start balances.
• Record all sales, expenses, and transfers for the trading day.
• Enter and save end balances.
• Check which account has a difference: Cash, M-PESA, or Bank/Card.
• Look for missing sales, forgotten expenses, duplicate records, wrong account selections, or transfers entered backwards.
• Use New transfer if money moved between accounts but was not recorded.
• Review the discrepancy again after correcting the records.

Useful tips

• Do not immediately treat every discrepancy as theft. Many are caused by missing or wrong records.
• Cash shortages should still be investigated quickly.
• Repeated discrepancies are more important than one small mistake.