How courier businesses can track deliveries, payments and expenses

A small courier business may handle deliveries for shops, online sellers, offices and individual customers. Payments may be collected upfront, on delivery, by M-PESA, by Cash or later by invoice.

The business also has costs such as rider payments, fuel, repairs, phone calls, packaging, failed deliveries and customer refunds.

Without proper records, the owner may not know which deliveries were paid, which customers owe money, and which routes are profitable.

What to record

• Customer or business name.
• Delivery fee.
• Payment method.
• Paid or unpaid status.
• Rider or driver expense.
• Fuel and repairs.
• Refunds or failed delivery costs.

Common problem

• A courier business may look busy but lose money through unpaid deliveries, high fuel costs or poor tracking of expenses.

How Bizwazi helps

• Bizwazi helps courier businesses record customers, invoices, payments, expenses and reports.