How to Prevent Till Overages
A till overage happens when there is more cash in the till than expected. This may sound positive, but it usually means the records are wrong.
Check for missed sales
Extra cash may mean a sale was made but not recorded.
Check payment method errors
A payment recorded as M-PESA may actually have been paid in cash, causing the cash figure to look high.
Check customer change
If customers were given too little change, the till may show extra cash but the customer experience may suffer.
Investigate overages like shortages
Any difference means the records and real money do not match. Both shortages and overages should be checked.
Accurate records matter more than simply having extra cash in the drawer.
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